Polestar GRC Refund Policy

Version: 1.1, effective October 9, 2026

Published October 9, 2026. Replaces Version 1.0, effective October 8, 2026. Version 1.1 changes the provider. The provider named in Version 1.0 assigned the Polestar GRC business to Jonathan Prine, an individual doing business as Polestar GRC, on the date stated in our notice of assignment. Version 1.1 also updates the nonprofit example in Section 2 to the 50% nonprofit discount and adds to Section 4 the refunds in Terms of Service 25.2, Business Associate Agreement 15.7 and Subcontractor Business Associate Agreement 9(c) and 16.7.

This page explains when Jonathan Prine, an individual doing business as Polestar GRC ("Polestar GRC", "we", "us"), refunds payments for the Polestar GRC service. It is a summary of Section 5.6 of our Terms of Service and of the refund terms in our platform agreements. If this page and the Terms of Service differ, the Terms of Service control.

1. The general rule

Subscriptions are paid in advance for each month or year. Payments already made are not refunded, including for the unused part of a monthly or annual period, except in the cases listed in Sections 2 to 5 below. If you cancel in any other case, you keep access until the end of the period you paid for, and you are not charged again. We do not charge cancellation fees.

You can avoid any charge by cancelling a free trial before it ends. A 14-day free trial is offered at checkout on each new paid subscription, including your first subscription, a move from a complimentary, beta or pilot plan, and a new subscription by a returning customer. An organization receives at most one checkout trial in any 12 months; a subscription started within 12 months after the last one began is charged when you subscribe, and the checkout says so before you pay. If you choose an annual plan, we email you a reminder at least three days before the trial ends.

2. Annual plans: 30-day refund window

If you cancel an annual plan within 30 days after we charge you for a year, whether that is the first annual charge or a renewal charge, we refund that charge less one month at the plan's list monthly price (with your nonprofit discount, if you have one), together with the matching part of any tax.

Example at current list prices: an Essentials annual charge of USD 1,200, cancelled within 30 days, is refunded USD 1,080 (USD 1,200 less one month at USD 120). For Professional the refund is USD 2,250 (USD 2,500 less USD 250), and for Advanced USD 4,050 (USD 4,500 less USD 450). Tax is refunded in proportion. With the 50% nonprofit discount the month we keep is also discounted: an Essentials annual charge of USD 600 is refunded USD 540 (USD 600 less one month at USD 60).

Conditions:

• The window is available once per organization in any 12-month period.
• When we issue the refund, the subscription and your access end, and the workspace moves to the 30-day read-only export period described in the Terms of Service, Section 18.
• It does not apply to Professional Services (consulting, advisory or officer services), to a client workspace that a partner pays for, or where we end your subscription for breach of the Terms of Service or the Acceptable Use Policy.

Monthly plans are not covered by this window. A monthly charge is not refunded, and cancellation takes effect at the end of the month you paid for.

3. Annual renewal reminder sent late or incomplete

Before each annual renewal we email a reminder between 30 and 40 days before the renewal date. It states the renewal date, the amount, any price change, these refund terms, the deadline to cancel and how to cancel. If we did not send that reminder within that window, or it left out one of those items, and you cancel and ask for a refund of that renewal charge, we refund the renewal charge in full, with any tax on it.

4. Refunds our agreements promise

We also refund prepaid fees for the period after termination, or as stated, in each of these cases:

5. Refunds the law requires

Where a law that applies to you requires a refund, for example a right to cancel and receive a pro-rated refund after the first charge at a higher price, we give it. We may also choose to give a refund or credit in other cases.

6. Price changes

If we raise the price of a plan you already have, you keep your current price for 12 months. After that, for a monthly plan we email you 7 to 30 days before the first charge at the new price. For an annual plan the new price applies only at a renewal after the 12 months, and we state it in the renewal reminder sent 30 to 40 days before that renewal. If you do not want the new price, cancel before it is charged. For an annual plan, the 30-day window in Section 2 also applies after the renewal charge.

7. How to ask, and how fast we pay

Cancel from the Subscription page in your dashboard, or email billing@polestargrc.com from a billing, privacy, security or owner contact on your account. To ask for a refund under Section 2 or 3, use the refund offered in the cancel dialog on the Subscription page while it is shown, or email billing@polestargrc.com within the time stated there. Refunds in Section 4 are paid without a request when the event that triggers them happens.

We issue every refund on this page to the original payment method within 10 business days after you ask for a refund that qualifies or, where no request is needed, after the event that requires it. Your card issuer may take a few more days to show it.

If you think you were charged in error, tell us within 60 days of the invoice at billing@polestargrc.com. Contacting us first is usually the fastest way to resolve a charge; it does not limit any right you have with your card issuer.

8. Contact

Polestar GRC (Jonathan Prine, an individual doing business as Polestar GRC) 434 Kern St, Taft, CA 93268, United States Billing and refunds: billing@polestargrc.com

Earlier versions of this Refund Policy: Version 1.0, effective October 8, 2026. Every version of our legal documents is listed at polestargrc.com/legal/archive.